FAQ

Frequently Asked Questions (FAQ)

Lilas Living is a brand owned and operated by Yorokobis LLC, a United States registered company. Below are answers to common questions about shopping with us. If you need further assistance, please contact our support team.

Orders

How do I place an order?

Browse our collections, select your preferred product, choose available options, and click "Add to Cart." Then proceed to checkout and complete your purchase using one of our secure payment methods.

Can I modify or cancel my order?

Orders may be modified or canceled before they are processed or shipped. Please contact us as soon as possible at support@lilasliving.com.

Once an order has been shipped, it cannot be modified or canceled.

Shipping

Where do you ship?

Currently, we ship within the United States only.

How long does shipping take?

Orders are typically processed within 1–3 business days.

After processing, delivery usually takes 7–15 business days depending on your location and logistics conditions.

Estimated total delivery time: 8–17 business days.

Delivery times are estimates and may vary due to carrier performance, weather, or other logistics factors beyond our control.

Orders are fulfilled through our global logistics network and may be shipped from different locations depending on product availability.

Do you offer free shipping?

Yes. We offer free standard shipping within the United States unless otherwise stated on the product page.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with your tracking number.

Tracking updates may take 24–48 hours to appear in the carrier system.

You can also track your order via the "Track Your Order" page on our website.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for eligible items. Items must be unused, in original condition, and include all original components.

For full details, please refer to our Return & Refund Policy.

Do you charge a restocking fee?

No. We do not charge any restocking fees on eligible returns.

How do I start a return?

To request a return authorization, please contact us at support@lilasliving.com.

For eligible returns due to our error (damaged, defective, or incorrect items), we will provide a prepaid return shipping label.

For customer-initiated returns (such as change of mind), return shipping costs are the responsibility of the customer.

Products

What materials are used in your jewelry?

Our jewelry may include materials such as stainless steel, alloy, cubic zirconia, and other durable components depending on the product design. Detailed material information is available on each product page.

Are your products suitable for everyday wear?

Yes. Our jewelry is designed with minimalist and versatile styles suitable for daily wear as well as special occasions.

Payments & Security

What payment methods do you accept?

We accept secure payment methods available at checkout, including:

Visa
Mastercard
American Express
PayPal
Apple Pay
Shop Pay

Is my payment information secure?

Yes. All payments are processed through PCI-compliant providers and protected using SSL encryption. We do not store full payment card details on our servers.

Charges may appear on your billing statement as "Lilas Living" or "Yorokobis LLC".

Contact & Support

How can I contact customer support?

If you have questions about orders, shipping, returns, or products, please contact us:

📧 Email: support@lilasliving.com
📞 Phone: +1 (406) 858-3699

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (MST)

Our support team aims to respond within 24–48 business hours.

For complete details, please review our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.