Shipping policy

Shipping Policy

Effective Date: January 29, 2026

Lilas Living is a brand owned and operated by Yorokobis LLC, a United States registered company. We are committed to providing clear, accurate, and transparent shipping information so customers understand how orders are processed and delivered.

This Shipping Policy explains order processing times, fulfillment methods, shipping timelines, and delivery conditions.

1. Order Cut-Off Time

Orders placed before 5:00 PM (MST) on a business day are typically processed the same day.

Orders placed after this time, on weekends, or on public holidays will be processed on the next business day.

2. Order Processing (Handling Time)

Handling Time: 1–3 business days

Processing Days: Monday – Friday

Handling time includes:

Order verification
Product inspection
Secure packaging
Preparation for shipment

Orders are not processed or shipped on weekends or public holidays.

3. Fulfillment & Shipping Origin

Orders are fulfilled through our global logistics network and may be shipped from different locations depending on product availability, inventory allocation, and logistics optimization.

We work with trusted logistics partners and fulfillment providers to ensure efficient and reliable delivery.

All shipments include tracking information once dispatched.

4. Transit Time (United States)

Transit Time: 7–15 business days

Delivery Days: Monday – Friday

Delivery times are estimates and may vary depending on destination, carrier performance, customs processing, weather conditions, and other factors beyond our reasonable control.

5. Estimated Total Delivery Time

Handling Time: 1–3 business days

Transit Time: 7–15 business days

Estimated Total Delivery Time: 8–17 business days

Delivery dates are estimates only and are not guaranteed.

6. Shipping Destinations

Currently, we ship within the United States only.

Shipping availability may expand to additional regions in the future.

7. Shipping Costs

We offer free standard shipping within the United States unless otherwise stated on the product page.

Any optional expedited shipping methods and associated costs will be clearly displayed at checkout.

8. Tracking Information

Once your order has shipped, you will receive a confirmation email with your tracking number.

Tracking updates may take 24–48 hours to appear in the carrier’s system.

9. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delivery issues caused by incorrect or incomplete addresses. If a shipment is returned due to an incorrect address, additional shipping fees may apply for reshipment.

10. Shipping Delays

Delays may occur due to factors beyond our control, including:

Carrier disruptions
Severe weather conditions
High shipping volumes
Customs inspections
Logistics or transportation issues

If your order experiences a significant delay, please contact our support team for assistance.

11. Lost or Stolen Packages

If your package is lost in transit, please contact us and we will assist in resolving the issue with the carrier.

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages.

12. Contact Information

Lilas Living
Operated by Yorokobis LLC

Business Address:
1001 S Main St Ste 600
Kalispell, MT 59901
United States

📧 Email: support@lilasliving.com
📞 Phone: +1 (406) 858-3699

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (MST)

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.