Refund policy

Return & Refund Policy

Lilas Living is a brand owned and operated by Yorokobis LLC, a United States registered company. We are committed to providing a clear, fair, and transparent return and refund experience for all customers.

We do not charge any restocking fees on eligible returns.

1. Return Eligibility

We accept returns within 30 days from the date of delivery.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging
All original components must be included
Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return:

Gift cards
Final sale or clearance items
Personalized or custom-made products
Items damaged due to misuse or improper handling

If you are unsure whether your item qualifies, please contact our support team before initiating a return.

3. How to Start a Return

To request a return authorization, please contact us at:

📧 Email: support@lilasliving.com

Please include:

Your order number
The reason for the return
Clear photos of the item (if applicable)

Returns sent without prior authorization may not be accepted.

4. Return Method

All returns are processed by mail only. We do not offer in-store returns.

Once your return request is approved, we will provide detailed return instructions.

5. Return Address

Returns are handled through our authorized fulfillment partners. Please contact our support team to receive the correct return address for your specific order.

Returns sent without prior authorization may not be accepted.

6. Return Shipping Costs

If the return is due to our error (damaged, defective, or incorrect item):

Return shipping cost: $0 (no cost to the customer)
We will provide a prepaid return shipping label

If the return is requested by the customer (change of mind, wrong item ordered, no longer needed):

Customers are responsible for return shipping costs
Shipping fees are paid directly to the carrier

Customers are responsible for ensuring that returned items are securely packaged. We are not responsible for items lost or damaged during return shipping.